How To Use klarna AI? Step-by-Step Guide

What is klarna AI?

Klarna AI refers to the artificial intelligence applications that Klarna, a payment service provider, has integrated into its platform. Here are two main aspects of Klarna AI:

• AI-powered customer service assistant: This chatbot handles a significant portion of customer interactions, including answering questions about refunds, returns, payments, and account management. It can even provide support in over 35 languages.
  
• AI features for a smoother shopping experience: Klarna uses AI to enhance the shopping experience through features like image recognition that helps you find similar products or shoppable videos showcasing products.

Step-by-Step Guide On How To Use Klarna AI?

There are actually two ways Klarna AI can assist you, and the steps to use them differ slightly:

1. Using the Klarna AI customer service assistant:

1. Open the Klarna app or log in to your Klarna account online.
   
2. Locate the customer service section. This wording may vary slightly depending on the app version or website layout. Look for options like “Help & Support,” “Contact Us,” or a chat icon.
   
3. Initiate a chat. Once you enter the customer service section, you’ll typically find a chat window where you can type your question.
   
4. Ask your question in plain language. Klarna’s AI assistant is designed to understand everyday speech. Whether you have a question about a payment, a refund, or your account details, simply type it out clearly.
   
5. Follow the prompts or reply to the assistant’s questions. The AI assistant may ask clarifying questions or provide you with multiple choice answers to refine your request.

2. Using Klarna’s AI shopping features:

1. Open the Klarna app. Klarna’s AI shopping features are currently only available on the mobile app.
   
2. Look for the features you want to use. Here are two examples:
   
   • Image Recognition: This might be a camera icon or a button that says “Search with Image.” Take a picture of an item you’d like to find a similar product for, and the AI will suggest similar items available online for purchase.
     
   • Shoppable Videos: These might appear in your Klarna app feed or while you’re browsing at a partnered store’s app. Look for videos with product tags or icons indicating you can purchase the items directly from the video.

Additional Tips:

• Klarna AI is still under development, and some features may be in limited release. If you don’t see a specific feature you’re looking for, it may not be available yet in your region or app version.
  
• If the AI assistant struggles to understand your question, you can usually switch to a live chat with a customer service representative.

Key Features of Klarna AI:

1. Multilingual customer service assistant: Handles questions about refunds, returns, payments, and account management in over 35 languages.
   
2. Natural language processing: Understands everyday speech, allowing you to ask questions in plain language.
   
3. Image recognition: Helps you find similar products by taking a picture of an item you like. (Mobile app only)
   
4. Shoppable videos: Identifies products within videos and allows you to purchase them directly from the video feed. (Mobile app only)
   
5. Streamlined communication: Provides quick answers and eliminates the need to wait on hold for a customer service representative in many cases.

Conclusion:

Klarna AI offers a two-pronged approach to enhancing your experience: smoother customer service and a more convenient shopping journey. Its AI-powered chat assistant provides multilingual support, understands natural language, and streamlines communication for everyday inquiries. For shopping itself, features like image recognition and shoppable videos leverage AI to help you find similar products or make purchases directly from video feeds. Overall, Klarna AI aims to make managing your finances and shopping experience more efficient and user-friendly.

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